Refund policy
At ExoPosture, we want you to stand taller and feel the difference. Every order is backed by our 60-Day Stand Taller Guarantee, so you can try the ExoPosture system with confidence.
Because our system is designed to be followed over eight weeks, our guarantee gives you a full 60 days from the date your order is delivered.
The guarantee works in two simple stages.
60-Day Stand Taller Guarantee
Stage 1: Days 1 to 30 | No Questions Asked
Within the first 30 days after your order is delivered, you may request a return for any reason and receive a full refund of the product price.
You do not need to give us a reason, fill out a form, or explain your decision. Simply contact us at support@exoposture.com to start your return.
Once your return request is accepted, our support team will provide the appropriate return instructions. Items sent back without first contacting us may not be accepted.
Stage 2: Days 31 to 60 | Program Guarantee
We give you a second 30 days because the ExoPosture system is designed to be followed over eight weeks, and we stand behind it.
Between day 31 and day 60 after delivery, you may still request a full refund of the product price if both of the following are true:
- You started your ExoPosture program, including the Wearing Plan and Daily Reset routines provided with your order.
- After giving the system a fair try, you did not experience an improvement in your posture.
We do not ask you to send us photos, documents, or proof of completion. All we ask is that you genuinely began the program and contact our support team first so we can try to help.
Many concerns can be resolved with a simple adjustment, such as finding a better fit, adjusting the corrector, or changing your wearing time. Our team will do its best to help. If we cannot resolve the issue, we will honour the guarantee and refund you in full for the product price.
To request help or make a claim under the 60-Day Stand Taller Guarantee, contact us at support@exoposture.com.
Return Conditions
We understand that the ExoPosture corrector needs to be worn to properly try the system. Normal use as part of the ExoPosture program does not automatically make your order ineligible for our guarantee.
However, items that have been intentionally damaged, altered, or misused may not be eligible for a refund under the 60-Day Stand Taller Guarantee.
Where a physical return is required, please follow the return instructions provided by our support team. Do not send an item back to us before contacting support@exoposture.com.
Damages, Defects, and Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.
Contact us at support@exoposture.com and our team will evaluate the issue and make it right.
Your rights regarding faulty, damaged, or incorrectly described goods are separate from our 60-Day Stand Taller Guarantee. Nothing in this policy limits your statutory consumer rights.
Exchanges and Sizing
If your ExoPosture corrector does not fit correctly, please contact us at support@exoposture.com.
Our team will help review your sizing and find the most appropriate solution. Depending on the circumstances, we may arrange an exchange or another suitable resolution.
Please contact us before returning your current item so we can provide the correct instructions and keep the process as simple as possible.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the legal right to cancel or withdraw from your purchase within 14 days of receiving your goods, without giving a reason, subject to applicable consumer law and any legal exceptions.
This statutory right is separate from and in addition to our voluntary 60-Day Stand Taller Guarantee.
To exercise your right of withdrawal, contact us at support@exoposture.com with a clear statement that you wish to cancel your purchase. We will provide the appropriate return instructions.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Refunds
Once we have received and reviewed any required return, or approved your refund under the 60-Day Stand Taller Guarantee, we will notify you.
Approved refunds will be issued to your original payment method. We aim to process approved refunds within 10 business days. Your bank or card provider may take additional time to process and post the refund to your account.
Where applicable consumer law requires a refund within a different timeframe, the legally required timeframe will apply.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@exoposture.com.
Questions
For any questions about returns, exchanges, sizing, or the 60-Day Stand Taller Guarantee, contact us at:
We are here to help.