Frequently Asked Questions

Everything about ordering, delivery and support. Questions about the correctors themselves are answered on each product page.

How long does delivery take?

Most orders arrive within 3 to 7 days. Delays are rare, but when one happens it can stretch to 10 or 12 days. Either way you get tracking, so you can see where it is.

Which countries do you ship to?

The United States, the United Kingdom and a number of other countries. Most of our orders go to the US. If we ship to yours, you will see it as an option at checkout.

How much is shipping?

Nothing extra. Tracked shipping is included in the price on the product page, so the price you see is the price you pay.

Will I pay customs or duty?

No. Customers in the US and the UK pay no duty or customs charge on their order. The total at checkout is the total.

How do I track my order?

A tracking link goes out by email as soon as your parcel is picked up. You can also check it any time on our tracking page. If nothing has moved after a week, email support@exoposture.com with your order number and we will chase it.

When do I get the guides that come with the Core and the Max?

Straight away. The 8-Week Wearing Plan, the Good Posture Blueprint and the Daily Reset Cards are digital, so access lands in your inbox the moment your order goes through. You open them at customer.exoposture.com on a phone, tablet or laptop.

Can I change or cancel my order?

Yes, within about a day of ordering, as long as it has not shipped yet. Email support@exoposture.com with your order number and what you want changed, and we will sort it.

I ordered the wrong size. What now?

Email support@exoposture.com with your order number and the size you want instead. We send the replacement out. There is nothing for you to measure or prove.

How do returns and refunds work?

You have 60 days from the day it arrives. Email support@exoposture.com and we will send you return instructions. Once the return is on its way, we refund you in full. Full terms are in our Refund Policy.

What does the warranty cover?

Three months on the corrector itself. If it tears or a strap fails in normal use, we replace it free. Damage from anything other than wearing it is not covered.

How do I get help?

Email support@exoposture.com. We read and answer every email ourselves, usually within 12 hours.